Contact support
Email us with your device model, Android version, app version, and a short description of what happened. Do not include passwords, payment card details, or other sensitive information.
Google account will not connect
Confirm that Google Play Services is updated, the device has an active Google account, and the internet connection is working. Restart the game and try Save progress again. Guest progress remains on the device until you log out or clear app data.
Purchase or subscription missing
Use the same Google Play account that made the purchase, confirm the transaction completed in Google Play, then open the Store and use Restore purchases. Pending or canceled purchases do not grant items. If the issue remains, include the Google Play order number in your email, but never send payment card details.
Rewarded ad did not grant a reward
Keep the game open briefly after completing the ad while server verification finishes. Rewards are not granted for closed, interrupted, unavailable, or unverified ads. If a verified reward remains missing, tell us the approximate time and reward type.
Progress or levels are unavailable
Check your connection and reopen Level Select. Connected accounts can restore synchronized progress. Guest progress is device-specific and may be lost after uninstalling, clearing data, or logging out.
Privacy and account deletion
Delete your account directly from Settings in the game or follow the instructions on the Account Deletion page. We may ask for information needed to verify ownership of requests submitted by email.